We offer worldwide international shipping via registered mail at no additional cost. Shipping is completely free everywhere.

All customs duties and taxes (VAT) in Europe and Switzerland are included in the final price. There are no additional charges to expect upon delivery.

As we produce on order and each piece is unique, please allow about 4 to 6 weeks for the product to reach you! We will keep you informed throughout the process.

We use all major carriers, as well as local courier partners. Delivery details will be provided to you to track your package once it's on its way to you.

All shipments are made with a required signature upon arrival to ensure the highest level of security. Please note that some locations may require more time for delivery.

We always strive to ensure that our customers love our products, but if you need to return an order, we're here to help. Items returned upon receipt can be refunded or exchanged. You are entitled to an exchange within 15 days of receiving your item. Simply send us an email directly, and we will guide you through the process.

However, we reserve the right not to accept a return if the item has been used, damaged, custom-made, or worn (especially earrings).

We offer a two-year warranty that covers all manufacturing or material defects, but it does not cover negligence, abuse, or natural wear and tear.

At Politains, we are committed to using only pure 18-carat gold, excluding any plated gold, silver, or vermeil. Each piece is meticulously handcrafted with the highest quality gems to ensure the excellence you deserve. Furthermore, we ensure that all our raw materials are conflict-free.

In our fine jewellery selection, every diamond is chosen with meticulous attention. Our specialty lies in the use of natural diamonds. For custom creations and diamonds over 0.3 carats, we directly involve the client in selecting the diamond, focusing on certified stones, to perfectly meet your preferences and requirements.

We select only colored stones with intense and brilliant hues, of very high quality. You will be involved in the choice and selection of the stone. It will also be certified by an independent and renowned gemmology laboratory to ensure its quality.

For gold-plated items, the main difference lies in the metal composition: while solid gold jewellery is made from an alloy of gold consistent throughout the piece, gold-plated items are made of a non-gold metal simply covered with a thin layer of gold. This is why solid gold is said to be made to last forever:

It scratches less
Does not wear out easily
Does not oxidize or discolour
Will always retain its value.

Soaking is the key: soak your gold jewellery for 3 hours in a non-abrasive jewellery cleaner, then gently rub them with a very soft brush. Rinse with clean water and dry with a cloth. For extra shine, use a jewellery polishing cloth afterwards!

Store your gold jewellery separately. It's important to ensure that your gold jewellery pieces do not touch any other jewellery when stored. As gold is a soft metal, it can easily scratch or deform if it comes into contact with other pieces of jewellery. If you don't have enough space to store each piece separately, try wrapping each piece in a soft cloth. If possible, hang gold chains. This prevents them from getting tangled; trying to untangle gold chains can easily break them.

Indeed, water doesn't harm the metal, but it can impact the sparkle of gemstones, depending on their type. If your jewellery includes gemstones, it's advisable to take them off.

Refrain from wearing your jewellery while in the pool, as chlorine and other chemicals can cause discoloration in the gold.

We accept Visa, MasterCard, and American Express cards. Alternatively, you can complete your purchase using PayPal.

For custom-made jewellery, a 50% payment is required prior to the commencement of production, with the remaining 50% due before the jewellery is handed over.

If you would like to apply the same payment structure to jewellery from our catalog, please get in touch with us directly.