This site has limited support for your browser. We recommend switching to Edge, Chrome, Safari, or Firefox.

Free Delivery in Europe and in Switzerland

Return within 14 days

Transparency and Authenticity

With the code WELCOME10, enjoy 10% off your order.

Your Basket 0

Congratulations! Your order qualifies for free shipping You are CHF 100 away from free shipping.
No more products available for purchase

Pair with
Is this a gift?
Subtotal Free
Shipping, taxes, and discount codes are calculated at checkout

Frequently Asked Questions



Do you ship internationally?

We offer worldwide international shipping via registered mail at no additional cost. Shipping is completely free everywhere.

All customs duties and taxes (VAT) in Europe and Switzerland are included in the final price. There are no additional charges to expect upon delivery.

How long does it take to receive my jewellery?

As we produce on order and each piece is unique, please allow about 4 to 6 weeks for the product to reach you! We will keep you informed throughout the process.

Which carriers do you use for shipping?

We use all major carriers, as well as local courier partners. Delivery details will be provided to you to track your package once it's on its way to you.

All shipments are made with a required signature upon arrival to ensure the highest level of security. Please note that some locations may require more time for delivery.

What is your return policy?

We always strive to ensure that our customers love our products, but if you need to return an order, we're here to help. Items returned upon receipt can be refunded or exchanged. You are entitled to an exchange within 15 days of receiving your item. Simply send us an email directly, and we will guide you through the process.

However, we reserve the right not to accept a return if the item has been used, damaged, custom-made, or worn (especially earrings).

How long does the warranty last?

We offer a two-year warranty that covers all manufacturing or material defects, but it does not cover negligence, abuse, or natural wear and tear.


What types of diamonds or gold do you use?

At Politains, we are committed to using only pure 18-carat gold, excluding any plated gold, silver, or vermeil. Each piece is meticulously handcrafted with the highest quality gems to ensure the excellence you deserve. Furthermore, we ensure that all our raw materials are conflict-free.

In our fine jewellery selection, every diamond is chosen with meticulous attention. Our specialty lies in the use of natural diamonds. For custom creations and diamonds over 0.3 carats, we directly involve the client in selecting the diamond, focusing on certified stones, to perfectly meet your preferences and requirements.

Which coloured stones?

We select only colored stones with intense and brilliant hues, of very high quality. You will be involved in the choice and selection of the stone. It will also be certified by an independent and renowned gemmology laboratory to ensure its quality.

What is the difference between solid gold and gold-plated?

For gold-plated items, the main difference lies in the metal composition: while solid gold jewellery is made from an alloy of gold consistent throughout the piece, gold-plated items are made of a non-gold metal simply covered with a thin layer of gold. This is why solid gold is said to be made to last forever:

It scratches less
Does not wear out easily
Does not oxidize or discolour
Will always retain its value.

How do I take care of my products?

Soaking is the key: soak your gold jewellery for 3 hours in a non-abrasive jewellery cleaner, then gently rub them with a very soft brush. Rinse with clean water and dry with a cloth. For extra shine, use a jewellery polishing cloth afterwards!

Store your gold jewellery separately. It's important to ensure that your gold jewellery pieces do not touch any other jewellery when stored. As gold is a soft metal, it can easily scratch or deform if it comes into contact with other pieces of jewellery. If you don't have enough space to store each piece separately, try wrapping each piece in a soft cloth. If possible, hang gold chains. This prevents them from getting tangled; trying to untangle gold chains can easily break them.

Is it appropriate to wear my jewellery while showering?

Indeed, water doesn't harm the metal, but it can impact the sparkle of gemstones, depending on their type. If your jewellery includes gemstones, it's advisable to take them off.

Refrain from wearing your jewellery while in the pool, as chlorine and other chemicals can cause discoloration in the gold.


Which credit card types are accepted by your business?

We accept Visa, MasterCard, and American Express cards. Alternatively, you can complete your purchase using PayPal.

Do you provide payment options?

For custom-made jewellery, a 50% payment is required prior to the commencement of production, with the remaining 50% due before the jewellery is handed over.

If you would like to apply the same payment structure to jewellery from our catalog, please get in touch with us directly.